Emergency Medical Services (EMS)


LOCATED AT:  471 Fourth Street, Hollister, CA 95023


Co-located with the San Benito County Office of Emergency Services (OES)



Mission Statement


To protect and improve the health and safety of the people in San Benito County through the provision of high-quality Emergency and Disaster Medical Services, with reasonable costs, community involvement, continuous evaluation, injury and illness prevention programs and anticipatory planning.




To provide system leadership and planning that is proactive while continuously seeking ways to improve and optimize Emergency Medical Services for the citizens and visitors of San Benito County.


About San Benito County Emergency Medical Services Agency


San Benito County Emergency Medical Services (EMS) is a division of the San Benito County Office of Emergency Services and is responsible for managing the delivery of ambulance service countywide and coordinating all EMS system participants within the county.  EMS is does this through plan development, implementation of policies, and monitoring & evaluating all local EMS system partners including Ambulances, Fire Department based EMS, Air ambulances, etc.


EMS provides ambulance service through a cooperative agreement with American Medical Response (AMR).  A copy of this agreement can be found here:  2014-2019 AMR Agreement



For information on EMS report writing, please review the following document: EMS Report Writing, Principles and elements of Quality PCR Reports 


The Medical Health Operational Area Coordinator


The Medical Health Operational Area Coordinator program is pa​rt of the State of California Disaster Medical Response Plan. The plan is designed to facilitate communication, situational awareness and assistance across operational areas within Region 2 of the California Medical/Health Mutual Aid System.


The San Benito County Emergency Medical Health Operational Area Coordinator (MHOAC) is a position that is housed within the San Benito County EMS Agency. The MHOAC is committed to protecting and safeguarding the residents of San Benito County. Communication and early notification are key components to successfully manage any large scale emergency. The system is intended to aid hospitals, Emergency Medical Services (EMS) providers, skilled nursing facilities, laboratories, physician offices, veterinary facilities and others.


If you represent an organization that is in need of medical assistance due to an emergency or disaster, the information below will assist you in contacting the MHOAC for guidance and assistance.


For an immediate life threatening emergency, dial 911 first. When safe to do so contact the MHOAC, if needed, for further assistance.


24 hour access: (831) 277-7112 or during business hours call: (831) 636-4168 – Ask for the MHOAC or the EMS Agency Duty Officer.


General inquiries about the program can be directed to the San Benito County Emergency Medical Services Agency at: (831) 636-4168.



Phone: (831) 636-4168
Fax: (831) 636-4165
Location: 471 Fourth Street– Hollister, CA 95023


Emergency Services Manager and San Benito County MHOAC: Kris Mangano

San Benito County Assistant MHOAC: Chelsi Brown

EMS Medical Director: David Ghilarducci, MD, FACEP